Last updated April 2019
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Mr & Mrs T of Wednesfield have been loyal customers of Centra Heat for many, many years. In fact, Centra Heat had installed two new boilers and maintained their heating system for around 40 years!
Recently, their boiler broke down leaving them with no hot water or central heating.
Unfortunately, Mr & Mrs T thought that Centra Heat had closed down, not realising that they were still operational after being acquired by Butco Heating Ltd, and that the experienced Centra Heat engineers, now employed by Butco, are still looking after all the customers in that region.
So Mr & Mrs T called in another local heating firm to sort out the boiler and restore their heat and hot water. The so called 'engineer' duly arrived and spent some time trying to sort out the problems. He was continuously on his mobile seeking advice, spending around 5 hours before the hot water and heating was working. Mr & Mrs T had to pay £380 there and then to the engineer for the call-out.
After 5 days there was no hot water again! The same 'engineer' arrived and this time, after a quick look, decided that a new pump was required - at a cost of some £250. Mr & Mrs T, being pensioners, could not afford the new pump and refused to go ahead, leaving them having to boil a kettle for any hot water they needed.
Luckily, their son found out that Butco was still looking after all the Centra Heat customers, so Mrs T wrote to Butco explaining the situation. Butco reacted immediately and despatched one of their engineers to investigate. Within a few minutes of the Butco engineer's arrival, the boiler was working perfectly, with the heating and hot water restored. No parts had been needed, only adjustments to the boiler controls.
No charge was made by Butco for restoring the system and ensuring that their loyal customers didn't have to suffer any further. Peter Turnock, Group Director spoke to Mr T and commented "we couldn't leave the situation as it was; they had been totally let down by an incompetent firm who shouldn't be allowed to trade, only wanting to fleece vulnerable home owners out of their money. We look forward to looking after this couple for many years to come - and to seeing the other 'engineer' starring on Rogue Traders!".
Butco Heating Ltd is entering a team into - The Annual Dragon Boat Challenge organised by The Rotary Club of Wolverhampton. The event is all about having fun and raising money for charitable causes whilst trying not to get too wet!
The event takes place on the Great Lake at Himley Hall and Park, 4 miles from Dudley, DY3 4DF. Quite apart from it being a fantastic day out for the teams of competitors, it has also become a thoroughly enjoyable spectator sport and family day out for around 2,000 people.
Individual sponsors and crew members raise money from friends, colleagues and family. Half of the sponsorship is donated to the charity nominated by the crew, and the other half to the Rotary Charitable Trust for distribution to needy causes.
Racing takes place throughout this fun day for competing teams with thousands of spectators attending.
We are looking very good this year- 25 teams signed up- it should be one of our best ever years. Each team consists of between 12 and 16 paddlers, plus one drummer who sits at the front and beats the rhythm for the paddlers to keep to. Racing begins at about 10.00am Each team will race a minimum of three races during the heats. A team area is set up for competitors who bring gazebos, chairs and usually, catering too. Food is also available on site.
The event is a great day out for individual groups of friends, companies, competitors and spectators where the focus really is on having fun while raising monies for good causes, so put it in your diary to come along and cheer us on! Click here for more info...
Butco Heating were proud to sponsor the Premiership Rugby Cup at Sixways between Worcester Warriors and Wasps.
In a very tight game to begin with, there was little between the teams, but in the last quarter the Warriors ran out strong winners with a 35-23 score line.
Peter Turnock, Group Director (pictured centre) remarked "Butco were entertaining some of their key clients both from the domestic and commercial markets. It was a most enjoyable day - with the added bonus of a Worcester win!”
From 22nd October 2018, Centra Heat (Wolverhampton) Ltd. will be relocating their sales office to Butco's headquarters in Sutton Coldfield.
In the last 12 months since Centra Heat joined forces with Butco, we are now offering a greatly increased range of services which include affordable Care Plans and low cost boiler installations for all types of boilers including oil, gas and LPG.
Centra Heat would like to reassure their customers that they will continue to receive the high levels of service and support that they have been used to for nearly 60 years.
The phone numbers and email addresses will remain the same. We trust this transition will be smooth and seamless and give all our loyal Centra Heat customers an even better service.
Earlier this year the new owner of a Grade II listed Tudor house ordered a completely new heating system from the Butco Heating Group.
Lower Hall in the village of Worfield, Shropshire built in circa. 1510, is a classic Tudor design with seven bedrooms and three floors plus a large cellar. It stands in 4 acres of magnificent grounds complete with a trout stream.
The substantial internal structure included many high strength timbers so the pipework to all the rooms had to be planned very carefully to avoid spoiling the decorative rooms. Due to the internal volume and requiring a high level of heating controls, two oil fired boilers were installed to give the owners total control of room by room temperatures.
A new oil storage tank complete with sonic tank gauge was also installed and piped into the boilers situated in the cellar. The whole installation was completed on time and on budget with the least amount of disruption to the house and owners.
The owner commented – “My decision to use Butco/Centra Heat was based on their positive, courteous manner, experience and professional approach to a large project and difficult installation. The engineers turned up promptly every day, updated us with their progress, discussed problems such as the issue with the oak beams and left everything tidy at the end of the day. The engineers were polite, hard-working and a credit to the Company. The installation was completed on time, in budget and with minimal disruption to the household. It has been a pleasure to deal with such a professional, caring organisation and without any hesitation I would highly recommend the Butco Heating Group to anyone.”
Fact: all boilers over 15 years of age are not so efficient compared to modern ones and can be costly to maintain. Also, did you know that your boiler's Warranty can be invalid if the boiler is not serviced in accordance with the manufacturer's requirements? Some manufacturers even insist on a magnetic filter being fitter to honour warranty claims.
Our offer at a glance:
• Low Cost Installations Starting at £1500 (inc VAT).
• Up to £300 CASHBACK.
• Affordable Finance - INTEREST FREE for first 2 years, 2-10 year repayment plans available.
• 10% DISCOUNT on BoilerCare Plans starting at £8.10 per month including Service.
• FREE Magnetic Filter worth over £100.
• Manufacturer's Guarantees
• FREE Quotation & Boiler Health Check.
Butco's new boiler installations start at £1500.00 including VAT, PLUS up to £300 cash back on all new installations! To help finance a new boiler installation, we can offer you a 2-10 year repayment plan with 2 years interest free credit. We offer free quotations and boiler health check
All our boilers carry the manufacturer's warranty and we will also give you a 10% discount off any of Butco's Service & Care Plans when taken out on a new gas boiler, plus a FREE magnetic filter! We cover all major boiler types, oil, gas and LPG, eg: W-B, Baxi, Vaillant, Glow Worm, Worcester Bosch etc.
Contact us now for further information - we're here to help!
Butco Heating now have their own app which can be downloaded using Apple or Google. Finding it is simple - just use "Butco" as the search term!
Not only does the app contain all of Butco's information on the services, maintenance, installations and other products that are available, but it also gives you INSTANT ACCESS direct to Butco for Emergency Call-Outs 24/7 at the press of a button.
The app also features any SPECIAL OFFERS & DISCOUNTS FOR APP USERS ONLY, all our latest news, any job opportunities that are available, plus a quiz for you to do in a bored moment.
It is free, takes seconds to download to your smartphone or tablet, and could save you money..... Go on - give it a go. You have nothing to lose!
Butco Heating would like to welcome a new apprentice, Tim Daly (pictured left), who will train with the Butco Engineers all over the Midlands and attend College in Stourbridge at the same time.
Tim is aiming to be a fully qualified Gas Safe Engineer to Level 3 within four years in a Government backed scheme which includes plumbing and domestic heating systems. At Butco, Tim will gain experience in servicing and installing new heating systems, as well as emergency call-outs and breakdowns.
Having achieved excellent results and nine GCSE's at Kinver High School, Tim is a keen rugby player, having played for County, North Midlands and currently for the Stourbridge first team.
Butco Group Management are very keen to fully support apprenticeships and feel that it is an extremely good way to help develop their highly qualified work force.
We have reduced the price of our boiler installations and they are now available from £1500. All our boilers carry the manufacturer's warranty.
However one advantage of choosing us to install your new boiler is that we operate our own 24hr Emergency Call-out service, so you will not have to rely on the manufacturer's availability which, at peak times, can extend to several days. We assure you that, even in the depths of winter, we WILL be there for you.
Did you know that on average, a boiler accounts for 60% of what you spend each year on energy bills, so fitting a new high efficiency boiler could make all the difference.
If you would like to know more about our Boiler Installation service, including the costs involved, please contact us.
Once again, Centra Heat, together with Butco Heating will be sponsoring the Best Foot Forward fundraising event on 7th July, organised by the Rotary Club of Wolverhampton. Centra Heat were one of the founding patrons for this locally based event; there are now over 40 corporate patrons who, together with local people, have raised £98,000 over the last 5 years.
Local charities that have benefitted include Compton Hospice, Wolverhampton Samaritans, Acorns in the Black Country, Wolverhampton MS Therapy Centre, Autism West Midlands and Wolverhampton Coronary Aftercare Support Group.
Fundraisers walk, jog or run around the track at Aldersley Stadium in Wolverhampton, with £1 donated for every 400m lap of the track completed. Last year nearly £12,000 was raised, with one seven-year-old completing 53 laps, and a family clocking up nearly 600 laps between them!
We are hoping to do even better in 2018 - go to www.wolverhamptonbestfootforward.com where you can find more information and register to take part.
GDPR will bring outdated personal data laws across the EU up to speed with an increasingly digital era. The previous data protection laws were put in place during the 1990s and haven't been able to keep pace with the levels of technological change.
When GDPR starts to be enforced by data protection authorities it will alter how businesses and public sector organisations can handle the information of their customers. GDPR also boosts the rights of individuals and gives them more control over their information.
We are offering 10% off any boiler service that is carried out from 1st June to 31st August, and the first 50 bookings receive a FREE CO2 Monitor too!
Don't leave it to the last minute. Why not book a boiler service now and take advantage of this 10% discount offer, rather than wait until you really NEED your heating on later in the year and risk there being a problem and it not working?
Call us today on 0121 355 1121 and make that booking!
Don't forget - we also carry out low cost installations (finance is available), and affordable Care Plans too. Contact us for more information.
The government has announced that to raise standards of household heating and improve energy efficiency as part of their Clean Growth Strategy, all new Combi boiler installations must comply with the new Boiler Plus scheme.
As from the 6th April 2018, the Boiler Plus scheme will be part of the Building Regulations and to comply, one of these four options must be included with the installation: –
• Flue gas heat recovery system
• Weather compensation
• Load compensation
• Smart heating controls.
In addition, the Regulations state that gas boilers must be set at 92% ErP which will help to reduce carbon emissions. For further advice on the Boiler Plus scheme and prices for either replacement or new heating installations, please contact us.
Butco Heating are featuring on Sky’s Discover Britain show! In addition to a short advert, Discover Britain also spoke to Peter Turnock, Butco’s Group Director.
Peter offers advice about how to keep warm this winter, whilst keeping your heating bills down, and also information on apps and how you can keep an eye on your heating system from a distance - or, for peace of mind, those of an aged relative or friend.
Be sure to check out both the advertisement and what Peter had to say below. If you’d like to watch the whole show, it will be running throughout January on Sky’s channel 256, with approximately 16 showings per week.
Call Butco Heating on 0121 355 1121 for help.
The office will only be closed on Christmas Day & Boxing Day. We are open on 27th, 28th & 29th up to 1.00pm, and will reopen as normal from the 2nd January 2018.
Butco would like to wish all our customers a very merry Christmas and a happy and peaceful New Year.
Contracts Manager Aaron Evans from our sister company Trinity Heat Care, was out in Cambodia recently as part of a large group of like-minded people, helping to build water tanks on behalf of Xylem to provide clean and safe water for the locals.
Xylem and Planet Water Foundation work to provide clean water access and water-health and hygiene education to communities throughout the Asia Pacific Region and Latin America. Projects with Planet Water Foundation build gravity-fed water towers and teach water-health and hygiene lessons to local school children.
On World Water Day 2017, Xylem Watermark partnered with Planet Water Foundation and Project 24, which brought clean water to thousands of people in Cambodia, Colombia, India, Indonesia, and the Philippines in 24 hours. Xylem Watermark funded a total of six towers as part of this initiative, bringing clean water and hygiene education to over 6,000 people. Keep up the great work! For more information click here.
Sign up for a Maintenance Plan now, and get a FREE Carbon Monoxide Monitor - and don't forget that your boiler's guarantee will depend upon an annual service being carried out.
• SERVICE & REPAIRS • INSTALLATIONS • FREE ANNUAL SERVICE
• EMERGENCY CALL-OUTS • AFFORDABLE - price held for 2 years!
Click here to see a comparison of the Plan options available, and apply now by either completing the form on the bottom of the Plan Comparison page, or by calling us on 0121 355 1121. Offer ends 24th December 2017.
Anyone who uses gas in their home needs to be aware of the gas risks and how to keep safe.
The seventh annual Gas Safety Week will see organisations from across the UK working together, to raise awareness of the dangers of poorly maintained gas appliances, which can cause gas leaks, fires, explosions and carbon monoxide (CO) poisoning.
Gas safety is important all year round, but it is not always a household’s top priority. Gas Safety Week - coordinated by Gas Safe Register - provides a platform for the gas industry, consumer organisations and individuals to focus all our communications about gas safety in one week, generating interest in the media and so having a greater impact amongst the public.
Click here to go to the Gas Safety website which provides valuable tips to help you stay safe at home.
Gas Tag has launched its innovative gas safety app as they begin their mission to revolutionise gas safety in the UK, and stop non Gas Safe Registered fitters in their tracks.
The automatic engineer verification feature prevents unregistered gas fitters from recording any work through the system. This will stop rogue gas fitters in their tracks and create more jobs for qualified engineers, as only Gas Safe Register engineers can log in and record work through the system.
Engineers can also access the previous work history of each Gas Tag property via the FREE app. This helps identify and troubleshoot issues with appliances more quickly. All of the information is uploaded to a centralised portal where landlords, homeowners and housing associations can monitor the data through a cockpit-style dashboard.
The Gas Tag system does away with the current method of ‘locally-stored’ records and replaces it with the first ever independent UK database of geo-tagged, time-stamped and photo-verified evidence of all work carried out, via the use of the app on a smartphone – allowing the work to be monitored in real time from the Gas Tag Portal and so help keep people safe from carbon monoxide poisoning.
Designed with the help of Gas Safe Register engineers, industry leaders and user experience experts, the ground-breaking system has been heralded as “the most significant quantum leap in domestic gas safety compliance in 20 years” by Barry Sheerman, MP – The Chair of the All Party Parliamentary Group on Carbon Monoxide.
Paul Durose, CEO of Gas Tag Ltd said: “This is an exciting time for Gas Tag. After two years in development, we now have the technology that will revolutionise gas safety and combat one of the biggest issues in our industry – rogue installers. Our mission is to drive illegal fitters out of business before they can put anybody else at risk from carbon monoxide poisoning – or worse. Together we can help the industry as a whole and create more jobs for the hard-working Gas Safe Register engineers who are committed to doing their job to the highest standard. There will be a number of announcements in the near future about our partnership agreements with housing associations and private landlords who collectively own or manage 1.5 million homes across the UK, and are already well underway in getting the Gas Tag system to cover all of their properties."
Butco Heating Ltd., part of the Trinity Heatcare Group announces the acquisition of the Wolverhampton based Centra Heat Ltd.
Both Butco (part of the Sutton Coldfield based Trinity Heatcare Group) and Centra Heat each have nearly 60 years’ experience installing and maintaining Central Heating Systems in the domestic and commercial markets. Offering full 24/7 cover and Emergency Call-Outs, 365 days a year, between them these two companies are now able to cover the whole of the Midlands area.
James Tough, Managing Director of the ever-expanding Butco Group of companies stated: “I am delighted that we now offer a comprehensive, quality installation and maintenance service right across the Midlands. Our aim is to continue offering a friendly, quality service to all our existing and new customers. With new products and services soon to come online, our ambition is to provide our valued customers with a single affordable source for all their household needs. The coming months and years will be exciting times.”
With very competitive prices for all types of boiler/heating installations, fixed, low priced Annual Maintenance Contracts and highly qualified engineers, the Butco/Centra Heat combination offers full home care for a wide range of products, giving thousands of customer’s peace of mind at affordable rates.
For more information, please contact Peter Turnock, Group Director, or visit the Centra-Heat website by clicking here.