We are only a phone call away!
Birmingham based Butco provide a 24/7 emergency breakdown and repair service for your boiler and heating system, with 98% of emergency calls being responded to on the same day. We get busy like everyone else but we ensure our team are able to respond where some organisations simply cannot cope.
For a fixed fee of £59 (Care Plan customers) or £69 (Non Care Plan customers) our engineer will carry out a full inspection of the equipment and fault. If our engineer can fix your initial fault within the first 30 minutes, there will be no additional labour charge. If we cannot repair it immediately, our engineer will provide you with a fixed price for additional work and parts that will be required to complete the repair. Additional labour that falls outside of the fixed price repair will be charged at £34 (Care Plan customers) or £37 (Non Care Plan customers) per 30 minutes on site. Please note: the fixed price does not include any parts.
Pre Payment of the fixed fee will be required prior to any work being carried out. Payment of additional costs, including any parts and additional labour will be required by cheque, cash, debit or credit card at the time of the repair. No fix, No fee If our engineer is unable to diagnose or repair the initial fault, we will refund the fixed fee in full. Eligibility for our fixed price boiler and heating repairs.
The following conditions qualify for a fixed price boiler and heating repair:
• No heating & No hot water
• No hot water but heating working
• No heating but hot water working
• Radiators coming on when heating switched off
• Visible central heating leaks including radiators
Exclusions: Fixed Price Repairs specifically exclude intermittent faults, heating upgrades, 3rd party diagnoses, water leaks within boilers, failure of the main heat exchanger, noises, gas leaks, system water issues, including sludge and scale problems. These can only be dealt with on an inspection and subsequent quotation basis.
Why not take advantage of our repair and care option? After your fixed price repair, we will give you a 50% discount on any of our BoilerCare Service Plans. For example, 24 hr BoilerCare Essential cover, with no excess fees for just £8.00 a month for 12 months (normally £16.00 per month). To claim your 50% discount, BoilerCare cover must be taken out within one month of the fixed price repair. Acceptance for cover will be subject to survey, terms & conditions apply.
Don't get caught out this Winter; be prepared with our 24hr Breakdown cover. Available from only £9.75 per month, terms and conditions and excess fees apply.
All work is covered by a 30 day labour and 1 year parts guarantee.
Our team of experts are qualified to carry out repairs on the following Oil, Gas or LPG appliances:
• Warm Air and Water heaters
• Cookers, Ovens & Hobs
• Wall heaters
• Un-vented cylinders
Our dedicated team of engineers are experts in heating - contact us now for further information.